1. Introduction
Island Experts is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our platform. By using Island Experts, you agree to the collection and use of information as described in this policy.
2. Information We Collect
- Account information u2014 name, email address, phone number, and password when you register
- Provider profile u2014 business name, description, service area, pricing, photos, and contact details
- Booking information u2014 service requested, preferred date and time, and notes provided
- Payment records u2014 billing details associated with your plan (card details are processed securely by PayPal)
- Usage data u2014 pages visited, search terms, device type, browser, and IP address
- Reviews and ratings u2014 content submitted through our review system
3. How We Use Your Information
- Create and manage your account
- Display your provider profile to potential customers
- Process booking requests and facilitate connections between users
- Send important notifications related to your account, bookings, or listing approvals
- Respond to your support requests
- Improve our platform, features, and user experience
- Comply with legal obligations
5. Data Storage and Security
Your data is stored securely on our web servers. We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Opt out of non-essential communications
8. Children's Privacy
Island Experts is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has registered, we will promptly delete their account.
9. Third-Party Links
Our platform may contain links to third-party websites, including provider websites and social media profiles. We are not responsible for the privacy practices of those external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page and notify registered users by email of any significant changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through the Contact Us page on our website.